Massage Skool

Privacy Policy

Last updated November 2026

What we collect

• Account data: username, full name, email address and date of birth
• Learning data: checklist progress, quiz scores and certificates
• Anonymous visit counts (page path and time only)
• Messages you send through the contact form

Why we collect it

To verify you meet the 21+ age requirement, deliver the course, track progress, issue and verify certificates, and respond to inquiries.

Payments

Course fees are processed by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles payment, billing and tax. Before checkout, Paddle estimates your country and currency from your IP address to display an indicative local price; it confirms the available currency and final total at checkout. Massage Skool Institute never sees or stores your full card number. We retain your purchase record (date and payment reference) to manage access, refunds and accounting.

Certificate verification

When you earn a certificate, your full name, credential ID and issue date can be looked up publicly by anyone with your credential ID.

Practice videos, logs and AI coaching

Optional practice tools store your session notes, self-reported readiness, lesson questions and AI feedback with your account. Practice videos are kept in private storage. After your permission, questions, selected curriculum and 12 timestamped video frames are sent through Lovable AI Gateway to OpenAI for educational feedback using a zero-retention model endpoint. The AI does not watch continuous video or listen to audio, verify comfort or consent, award course grades or certify clinical competence. Do not submit faces, identifying details, intimate anatomy, minors or private medical information; obtain filming and AI-review permission from every adult shown. You can delete individual sessions or feedback; deleting video feedback also removes its uploaded clip. Account deletion removes these records and uploaded practice videos.

Sharing

We do not sell your data. Institute administrators can view student records to manage the program.

Your rights

You may update your name, email and password in your account. Name corrections after certification require administrator approval. You may request account deletion by contacting us; deletion removes your login, learning progress and certificates, including public verification. We retain necessary payment references, amounts, refund status and account-operation records for accounting and legal obligations, without maintaining active course access.